CUSTOM-MADE SERVICES
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CHOOSE
YOUR STONE
The Custom-Made process begins with the choice of your stone. Our vault contains some of the finest natural and lab-grown stones ethically sourced from reputable, family-owned mines and businesses.
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MEET YOUR
DEDICATED DESIGNER
Tell us your story. Share your vision and inspirations with one of our experienced project managers and craft the perfect Custom-made jewel.
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3D DESIGN
APPROVAL
At this point, we'll send over a high-definition 3D model of your piece for your approval before we start the conception phase. If there's anything you'd like adjusted, we've got you covered.
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CONCEPTION
PHASE
Building on your vision for the jewel, our master craftsmen will sculpt an timeless and emotive masterpiece, with your involvement from inception to completion.
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DELIVERY
MEETING
For those who live nearby, we invite you to our Montreal workshop for the delivery of your custom piece and souvenir book. It will be a beautiful day, cheers!
AN IMMERSIVE EXPERIENCE
THE ATELIER X YOU
Be part of the workshop and collaborate with our skilled craftsmen to create your dream piece. This experience will allow you to feel a connection with your custom-made item. It's a once-in-a-lifetime opportunity to step into the shoes of a master jeweler.
GET THE SERVICE YOU DESERVE AND PAY FOR
When others vendors are too busy trying to deal with their numerous subcontractors, we focus all our energy on you and your custom project. A difference you will feel in every interaction you have with us.
SOUVENIRS FOR LIFE
A BOOK THAT
TELLS YOUR STORY
Each custom-made project is rigorously documented by our craftsmen. A magnificent souvenir book is given to you at the same time as your jewel. Make an appointment with one of our advisors to find out more.
OUR GUARANTEES
FAQ
How does the custom-made process work from start to finish?
The process begins with a consultation to discuss your ideas, followed by design sketches, material selection, and approval of a 3D model before crafting begins.
What is the timeline for creating a custom-made piece?
The typical timeline is 6-8 weeks from consultation to completion, depending on the complexity of the design.
How are the prices determined for custom-made jewelry?
Pricing is determined based on the design complexity, materials chosen, and the labor required to create your piece.
Can I choose the materials and gemstones used in my custom piece?
Absolutely! You can choose the materials and gemstones for your custom piece. We have an extensive selection of unique and rare gemstones in our vault for you to choose from.
How will I be involved in the design process?
You'll be involved at every stage from initial design discussions to approving the final 3D model.
What if I have a specific design in mind? Can you work with existing designs or sketches?
Yes, we can work with existing designs or sketches to create your unique piece.
How do you source the gemstones and metals used in the custom pieces?
We responsibly source our gemstones and metals from family-run mines and cutters.
How do you ensure the quality and durability of the custom-made jewelry?
Our skilled master jewelers and the quality or the stones and metals we use ensure the highest quality and durability of every custom-made piece.
Are there any guarantees or warranties on custom-made jewelry?
We offer a satisfaction guarantee to ensure you're happy with your custom piece.
How do I care for my custom-made jewelry to ensure its longevity?
During the delivery meeting, the project manager will provide all necessary guidance on the care and maintenance of your piece to ensure its longevity.
What is the payment process for custom-made jewelry?
A deposit is required to begin the design process, with the balance due upon completion, before the delivery of the final piece.
Can I have an inscription or personal message added to my custom piece?
Yes, we offer inscription services to add a personal message to your custom piece.
Can I provide my own gemstones or metals for the custom piece?
While we primarily use our sourced materials, we can discuss the use of your own materials.
